Categories
Reputation Management

Review Management and the Local Business

As a business owner, you know how important it is to manage your online reputation. In this post, let’s talk about the benefits of proper review management and how it can benefit your local business.

First, let’s define review management. Simply put, it’s the process of tracking and responding to online reviews of your business. This can include reviews on sites like Google, Yelp, and Facebook, as well as any other platforms where your business may have a presence.

So, what are the benefits of proper review management for a local business? One of the biggest benefits is the ability to improve your online reputation and attract new customers. According to a survey conducted by BrightLocal, 84% of consumers trust online reviews as much as personal recommendations (BrightLocal, 2018). This means that positive reviews can significantly impact your business’s reputation and success.

By actively managing and responding to your online reviews, you can show potential customers that you care about their feedback and are willing to address any issues that may arise. This can help to build trust and improve your overall reputation.

Another benefit of review management is the ability to identify areas for improvement in your business. By tracking and analyzing your reviews, you can identify patterns and trends that may indicate areas for improvement. This can help you better serve your customers and improve the overall customer experience.

In addition, review management can help you stay on top of any negative reviews and address any issues before they escalate. By quickly responding to negative reviews and working to resolve any issues, you can prevent a small issue from turning into a bigger problem.

So, how can you start properly managing your online reviews as a local business? The first step is to set up a system for tracking and responding to your reviews. This may involve using a review management platform or simply setting up alerts so that you’re notified when a new review is posted.

Next, make sure to regularly monitor your reviews and respond to them in a timely manner. Whether it’s a positive or negative review, it’s important to show that you’re paying attention and that you care about your customers’ feedback.

Finally, don’t be afraid to ask your customers for reviews. A survey conducted by ReviewTrackers found that only 33% of businesses actively ask for reviews (ReviewTrackers, 2016). By actively seeking out reviews, you can increase the chances of getting more positive reviews and improving your online reputation.

In conclusion, proper review management is an important part of any local business’s marketing stack. By tracking and responding to your online reviews, you can improve your reputation, identify areas for improvement, and stay on top of any negative reviews. By setting up a system for tracking and responding to reviews and actively seeking out new ones, you can drive better results for your business and build customer loyalty.

Categories
Marketing Technology

MarTech And The Local Business

As a business owner, it’s important to stay up-to-date on the latest marketing technology (MarTech) and how it can benefit your business. In this post, I want to talk about the benefits of improving your MarTech stack, specifically for local businesses.

First, let’s define MarTech. Simply put, it refers to the various tools and software that businesses use to improve their marketing efforts. This can include everything from email marketing platforms and social media management tools to analytics software and CRM systems.

So, what are the benefits of improving your MarTech stack as a local business? One of the biggest benefits is the ability to better target and personalize your marketing efforts. With the right MarTech tools, you can segment your audience and tailor your messaging and marketing campaigns to specific segments. This can lead to higher conversion rates and more customer loyalty.

Another benefit of improving your MarTech stack is the ability to better track and measure the effectiveness of your marketing efforts. With the right analytics tools, you can get a better understanding of what’s working and what’s not, and adjust your strategy accordingly. This can help you save time and money by focusing on the marketing channels and tactics that are delivering the best results.

Another benefit of MarTech is the ability to automate certain marketing tasks, freeing up time and resources for more high-level strategy and creative work. This can be especially beneficial for small businesses that may not have the same resources as larger companies.

In addition, MarTech can help local businesses better connect with and engage with their customers. With tools like social media management and review management, you can more easily respond to customer inquiries and feedback, which can lead to improved customer satisfaction and loyalty.

So, how can you start improving your MarTech stack as a local business? The first step is to assess your current marketing technology and see what’s working and what’s not. This can help you identify any gaps in your stack and areas where you can improve.

Next, do your research and consider the various MarTech options that are available. There are many tools and platforms out there, so it’s important to choose the ones that are the best fit for your business and your marketing goals.

Finally, don’t be afraid to test out new MarTech tools and see how they work for your business. The beauty of MarTech is that it’s constantly evolving, so there are always new tools and platforms to try out. Just make sure to track your results and see what’s working and what’s not. We offer Marketing Technology consulting and implementation for local brands here at Rainmaker Reputation.

The benefits of call tracking inbound calls and how it can benefit your business.

First, let’s define call tracking. Simply put, it’s the process of using a unique phone number or tracking code to identify the source of inbound calls to your business. This can include calls from your website, calls from online directories or listings, and calls from ads or other marketing efforts.

So, what are the benefits of call tracking inbound calls for a local business? One of the biggest benefits is the ability to track the ROI of your marketing efforts. With call tracking, you can see which marketing channels and tactics are driving the most calls and revenue for your business. This can help you understand what’s working and what’s not, and adjust your strategy accordingly.

Another benefit of call tracking is the ability to better understand your customers and their needs. By tracking the calls that come in to your business, you can get a better understanding of what your customers are looking for and how they found your business. This can help you tailor your marketing efforts and better meet the needs of your customers.

In addition, call tracking can help you identify opportunities for improvement in your customer service. By tracking calls and analyzing the call data, you can identify patterns and trends that may indicate areas for improvement in your customer service. This can help you better serve your customers and build their loyalty to your business.

So, how can you start using call tracking for your local business? The first step is to choose a call tracking platform that meets the needs of your business. There are many options available, so it’s important to do your research and choose a platform that fits your budget and provides the features you need. We offer a platform that can handle all your call tracking and call attribution needs. It’s just one of the many benefits offered in the entire suite.

By the way… did you know Google Business Profiles, offered by Google, now allow for Call Tracking from any local business’s Google Business Profile. It’s THAT important. We can help you with this important new feature if you have not enabled it yet. Reach out to us via our Webchat.

Next, set up your call tracking system and start tracking your calls. This will typically involve creating unique phone numbers or tracking codes for different marketing channels or campaigns. Make sure to track as much data as possible, including the source of the call, the duration of the call, and any notes about the call.

Finally, analyze the data you collect and use it to inform your marketing strategy. Look for patterns and trends that can help you better understand your customers and optimize your marketing efforts.

In conclusion, call tracking inbound calls can be a valuable tool for local businesses looking to track the effectiveness of their marketing efforts and better understand their customers. By choosing the right call tracking platform, setting up your system, and analyzing the data you collect, you can drive better results for your business and build customer loyalty. So, it is a great tool to have in your marketing stack.

In conclusion, improving your MarTech stack as a local business can have a number of benefits, including better targeting and personalization, improved tracking and measurement, automation of certain marketing tasks, and better engagement with customers. By assessing your current stack, doing your research, and being willing to test out new tools, you can take your marketing efforts to the next level and drive better results for your business.